Confirming the Expected: Councils ignore our requests for information...
'Parking Complaints' has been featuring various issues relating to customer service during the last few weeks.
- We have asked specific questions and sought further information from various councils.
- We predicted that the least we could expect was that our requests for information would be supported.
- We also hoped that where councils are named in connection with a specific problem, they would find it in their own best interest to supply accurate information.
- We had hoped that we could report on achievements as well as failures.
We were mostly wrong! Council-run parking services have ignored our requests for information and it has not made any difference whether we have written to senior managers or councillors. They have been uniquely cooperative with each other in ignoring our questions.
The good news for us is that we will continue with our mission and raise critical issues for councils to examine and respond where necessary.
The bad news for council customers is that there will be no answers that we can provide to questions that affect them.
It remains to be seen whether councils will respond at all.
However, these observations raise an important question: do councils take online media seriously? Experience shows that where local newspapers pick up stories on a regular basis, councils tend to be more responsive to the local Press. After all, some of the voters read the same papers. Where the national Press picks up an issue, the affected council does not always take them seriously.
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Posted by: monetary consulting | May 18, 2011 at 06:22 AM